What is your Reservation Process Like?
Reservations are available by phone 7 days a week; 6 am to 2:00 am by boooking on line Ibexsupreme.com or by calling our local number (614) 446-5402
A credit card is required to make a reservation.
We like to take the credit card info over the phone for privacy and security reasons.
We will ask you to send us an email to admin@ibexsuprme.com regarding your reservation with reservation details to make sure that the info you are providing is correct and the email acts as a contract and we will reply to your email with conformation so both parties have corresponding emails.
What is your Commitment?
Your satisfaction for service provided is our goal. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.
What is your Cancellation Policy?
Our Luxury Service requires a 24-hour notice prior to your pickup time for any changes or cancellations, if the above conditions are not met the full amount will be charged to the credit card on file.
(Note: If your flight has been changed due to weather or other circumstances the vehicle you chose may not be available for the new arrival time, although we will try our best to accommodate the changes. It is possible that a different type of vehicle will be used in this circumstance.
What are your Waiting Time Charges?
Non-Airport: There will be no charge for waiting time if you meet the driver within the first 15 minutes. Once 16 minutes have past, waiting time will be charged by the vehicle’s hourly rate, rounding up in half-hour increments starting from the scheduled pickup time.
How do Airport Pick-Ups Work?
Chauffeur will be waiting at the baggage claim level at the bottom of the escalator nearest the appropriate luggage carousel.
Driver will be holding a black and white sign with passenger’s last name.
All deposits are non-refundable
If you are changing on short notice, we will do our best to accommodate your request. If we are unable to accommodate your request due to availability, you can keep the original reservation or cancel the reservation.
Please call us As Soon As Possible for any changes or cancellations (614) 446-5402
Do you have any additional Fees?
Customers will be held liable for any damage that they cause to our vehicle including a $100 cleaning fee in some extreme cases. Vomit fee $150 up to $300 (depending on the severity and the type of the vehicle) will be charged to credit card on file.
What is your contact information?
Ibex Supreme Luxury Transport
175 S 3rd Street Suit 200
Columbus, Ohio 43215
(614)446-5402
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